Wednesday, 25 November 2015

The Art of Listening

Larry King once said “I remind myself every morning: nothing I say this day will teach me anything.  So if I’m going to learn, I must do it by listening”.  Very wise words indeed from a talk show host!
However, it seems we are all so obsessed with being heard that we are forgetting the art of effective listening.  As the world is getting noisier with more emails, e-books, white papers, tweets, websites, webinars, advertisements, blogs, podcasts and direct marketing campaigns we are all desperately trying to yell louder in order to have our own message heard.

Wednesday, 28 October 2015

"To the Line" Service

One of my absolute pet peeves is wine glasses with lines on them.  Or emblems, or anything that dictates a maximum pour.  Apart from the fact I am not a fan of having a maximum limit of wine
enforced on my glass, I think it says a lot about the establishments that serve them.